Frequently Asked Questions

Are all of your products plant based? 

• Yes, every one of our products are 100% plant-based and are suitable for those following a vegan diet. 

What types of payment do you accept? 

• We accept Visa, Mastercard, American Express, and ShopPay. 

How do I use my coupon code? 

• Coupon codes can be applied on the checkout page. Simply add your code to the box titled 'coupon code'. Note some coupon codes can only be used once. 

I've had a problem with my order 

• We're sorry to hear there has been a problem. Please get in touch with us at info@premiumgoldflax.com. 

I ordered my items a few days ago but they haven't shipped yet 

• Any orders for products placed after 12:00PM on weekdays will not ship until the following day. 
• Any orders for products placed after 12:00PM on Friday will not ship until the following day. 

My order has not arrived yet, how do I locate it? 

• The easiest way to locate your shipment is to retrieve your order confirmation email and click view order status. 
• If your order has shipped, you should be able to see your tracking number. Click on this number to view your tracking information on the carrier's website.